Sales Policy
Effective Date: February 20, 2025

At YAYTOPIC, we are committed to providing our customers with premium luxury rings and a seamless shopping experience. This Sales Policy outlines the terms and conditions related to purchasing products from our website (https://yaytopic.xyz/). By placing an order with us, you agree to the terms outlined below.

1. Order Process

  1. Placing an Order:

    • Browse our collection and select the products you wish to purchase.
    • Add items to your cart and proceed to checkout.
    • Complete the required billing and shipping information.

  2. Order Confirmation:

    • Once your order is placed, you will receive an order confirmation email with details of your purchase.
    • If you do not receive a confirmation email, please check your spam folder or contact us at contact@yaytopic.xyz.

  3. Order Processing Time:

    • Standard orders are processed within 1-3 business days (excluding weekends and holidays).
    • Customized or engraved items may require 5-10 business days for processing.

2. Payment Policy

  1. Accepted Payment Methods:
    We accept the following payment options:

    • Major credit/debit cards (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay and Google Pay

  2. Payment Security:
    All payments are securely processed using SSL encryption to protect your information.

  3. Payment Authorization:

    • Full payment is required before your order is processed.
    • If payment is declined, your order will not be processed until the issue is resolved.

3. Pricing Policy

  1. Product Pricing:

    • All prices are displayed in USD and are exclusive of taxes and shipping fees.
    • We reserve the right to update product prices without prior notice.

  2. Discounts & Promotions:

    • Promotional offers and discount codes are valid for a limited time only.
    • Only one discount code may be applied per order unless otherwise specified.

4. Shipping Policy

  1. Shipping Regions:
    We ship to domestic and international locations. Shipping availability is displayed during checkout.

  2. Shipping Timeframes:

    • Domestic (USA): 3-7 business days
    • International: 10-15 business days (varies by location)

  3. Shipping Costs:

    • Shipping fees are calculated at checkout based on your location and order size.
    • Free shipping may apply for eligible orders during promotional periods.

  4. Order Tracking:
    Once your order is shipped, you will receive an email with a tracking number to monitor your delivery.

5. Returns & Refunds

For details on our return and refund process, please refer to our Refund and Return Policy.

6. Cancellations & Modifications

  1. Order Cancellation:

    • Orders can be canceled or modified within 24 hours of placement.
    • After 24 hours, the order is processed, and changes cannot be guaranteed.

  2. Custom Orders:

    • Customized or engraved products are non-cancellable and non-refundable once processing has begun.

7. Product Warranty

  1. Quality Assurance:
    All YAYTOPIC products undergo rigorous quality checks before shipping.

  2. Warranty Coverage:
    We offer a 12-month warranty covering manufacturing defects. This does not cover:

    • Normal wear and tear.
    • Damage caused by misuse or improper care.

8. Customer Responsibilities

  1. Ensure accurate shipping and billing details when placing your order.
  2. Review all product details before confirming your purchase.
  3. Safely store your receipt for warranty and returns.

9. Limitation of Liability

YAYTOPIC is not responsible for:

  • Delays due to shipping carriers or customs processing.
  • Losses resulting from incorrect address or payment information provided by the customer.

10. Contact Information

For questions regarding our Sales Policy or assistance with your order, please contact us:

YAYTOPIC
Address: 595 Raver Croft Drive, Greeneville, Tennessee, United States
Phone: +1 423-638-6781
Email: contact@yaytopic.xyz
Website: https://yaytopic.xyz/